When it comes to data centre maintenance and support, we understand the importance of business continuity and keeping your facility fully operational and operating at maximum efficiency.
Our dedicated telephone support line and team of highly-qualified engineers provide support to every element of a data centre’s operation, this means you can be assured of receiving 24/7, all year round quick and effective response to any data centre issues.
This is one of the reasons why our maintenance and support packages will guarantee engineer response times to your site, providing total peace of mind, even outside the normal working day – whether that’s in the UK, Europe or Worldwide.
Our support covers a variety of industry sectors too – from healthcare, the NHS and blue light services to finance, higher education and local government – helping future-proof your data centre.
Our maintenance and support team will also arrange quarterly, six-monthly or annual service visits, including review meetings to discuss our team’s performance against both KPIs and service level agreements (SLAs).
In addition to a range of fixed contracts, you can also tailor a unique solution to your data centre. This type of solution can provide the total flexibility you need, even in remote locations or challenging environments.
Each of our support packages follows the equipment manufacturer’s guidelines and cover every aspect of a data centre’s upkeep and maintenance, including:
– Environmental monitoring
– Cooling
– Power
– Fire suppression systems/ VESDA
– Generator maintenance
– Thermal imaging
– Electrical inspection
– Clinical cleaning
– Security
Get in touch with our data centre experts to find out more about how 2bm can provide service and support to meet your individual data centre needs.
A dedicated and managed service with a 24/7 helpline
Dedicated account manager
Quarterly, six-monthly or annual review of the data centre/server room
Ongoing advice, recommendations and best practice guidelines
Planned preventative maintenance visits
Fully comprehensive and parts inclusive contracts
Discounted equipment rates
Data centre and comms room clinical cleans
Remote monitoring
Nationwide and international next working day, 8-hour and 4-hour call out response times
