Data centre maintenance and support packages

helping to future-proof your data centre

When it comes to data centre maintenance and support, we understand the importance of business continuity and keeping your facility fully operational and functioning to its maximum efficiency.

2bm’s dedicated telephone support line and team of highly-qualified engineers provide support to every element of a data centre’s operation, this means you can be assured of receiving 24/7, all year round quick and effective response to any data centre issues.

This is one of the reasons why our maintenance and support packages will guarantee engineer response times to your site, providing total peace of mind, even outside the normal working day – whether that’s in the UK, Europe or Worldwide.

2bm support covers a variety of industry sectors too – from Healthcare, the NHS and blue light services to finance, higher education and local government – helping future-proof your data centre.

Whatever sector you operate in – from Healthcare, the NHS and blue light services to finance, higher education and local government – your service calls will be managed, and information documented, by our maintenance support team, helping future-proof your data centre.

Our maintenance and support team will also arrange quarterly, six-monthly or annual service visits, including review meetings to discuss 2bm’s performance against both KPIs and service level agreements (SLAs).

In addition to a range of fixed contracts, there is always an option to tailor a unique solution to your data centre. This type of solution can provide the total flexibility you need, even when facilities are in remote locations or challenging environments.

Each of our support packages follows the equipment manufacturer’s guidelines and cover every aspect of a data centre’s upkeep and maintenance, including:

– Environmental monitoring
– Cooling
– Power
– Fire suppression systems/ VESDA
– Generator maintenance
– Thermal imaging
– Electrical inspection
– Clinical cleaning
– Security

Get in touch with our data centre experts to find out more about how 2bm can provide service and support to meet your individual data centre needs.

Our range of site-specific support includes:

A dedicated and managed service with a 24/7 helpline

Dedicated account manager

Quarterly, six-monthly or annual review of the data centre/server room

Ongoing advice, recommendations and best practice guidelines

Planned preventative maintenance visits

Fully comprehensive and parts inclusive contracts

Discounted equipment rates

Data centre and comms room clinical cleans

Remote monitoring

Nationwide and international next working day, 8-hour and 4-hour call out response times

We manage

All types and models of cooling systems

All UPS manufacturers

Fire detection, suppression & VESDA systems

Generators

Environmental monitoring systems

Access control systems

DCIM and BMS from a number of manufacturers

In rack PDUs

And more...

Related services

Related case studies

Would you like to know more?

Please contact us to speak to a member of our team or to arrange a free site survey.

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