Uninterruptible power supplies and standby power systems have consumable parts that will age with use. At some point during the period of its life a power protection device will alarm due to a service issue – the batteries may need replacing, the fans may have failed or the system developed a PCB fault.
Any of these circumstances will result in the product not being able to provide battery run time when the mains fails or protection from mains related power problems such as spikes and electrical noise, sags and surges.
The more you rely on your power system the more you need it maintained. For a maintenance quotation please contact our team.
A UPS maintenance plan provides a guaranteed time response rather than best endeavours. Maintenance plan customers have priority call on service resources. 2bm provides three types of maintenance plan:
12 working hour response
8 working hour response
Same day within 4 clock hours
Maintenance plans can be taken out for in-warranty and outside warranty systems, for all manufacturers’ UPS products.
Technical support hotline - working day and 24-7
UPS remote monitoring
Emergency call out response
Free on-site repair or swap-out
Free parts (excluding consumables)
Battery cover from the battery manufacturer
Planned battery replacement
Pro rata battery replacement
Load bank testing
Some of these are included as standard and some are optional. For more details please contact our team.